Privacy & Terms

The nitty gritty...

Privacy Policy

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website or fill in any form, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at info@glorydesign.co.uk or send us mail to: FAO Rebecca Jones, Glory Design, Friars House, Coventry CV1 2TE.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@glorydesign.co.uk or send us mail to: FAO Rebecca Jones, Glory Design, Friars House, Coventry CV1 2TE.

Terms of Use

Copyright

All work is carried out by Glory Design on the understanding that the client has agreed to our terms and conditions. Copyright is retained by Glory Design on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.

If a choice of designs is presented and one is chosen for your project, only that solution is deemed to be given by us as fulfilling the contract. All other design work remain the property of Glory Design, unless specifically agreed in writing.

Project Acceptance

At the time of proposal, Glory Design will provide the customer with a written estimate or quotation by email or text.  A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to Glory Design.

Alternatively, the client may send an official purchase order in reply to the estimate or quotation which binds the client to accept our terms and conditions, or an email acknowledging acceptance of the quotation.

 

For the avoidance of doubt, the Glory Design Terms & Conditions are what govern the job, not any conditions on the customer’s purchase order.

Design Costs/charges

Design service charges are to be provided by Glory Design and set out in the written estimate or quotation that is provided to the customer. Once the customer’s signed acceptance of this estimate or quotation, will indicate an acceptance of the Glory Design Terms & Conditions, a non-refundable payment of either 25% or 50% of the quoted fee will become immediately due.

For new accounts, unless agreed otherwise with the Client, all design services require an advance payment of a minimum of 50% of the project quotation total before the work commences or is supplied to the Client for review. The remaining 50% of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials.

Source Files

Proofs, other graphic files and print ready files will always be supplied as defined in the job scope or request.  Charges for design work do not cover the release of our copyright design source files, including but not restricted to INDD, PSD, AI, AEP, PNG, FLA or other source files or raw code; if the Client requires these files for transfer to an in-house or other designer, they will be subject to a separate quotation or ‘buy-out’ charge.

Payment

The customer will be provided with an Approval Form or Proof Email, and an Invoice prior to final publication. At this time the remainder of the amount due will become payable and the customer will also be required to sign and return the Approval Form or signify approval by email to Glory Design.

Any invoice queries must be submitted by email, in writing or by phone within 14 days of the invoice date.

Accounts which remain outstanding for 30 days after the date of invoice, will incur late payment interest charge at the Bank of England Base Rate plus 8% on the outstanding amount from the date due until the date of payment.

Payments may be made by online transfer, credit card (Visa, Mastercard) or Debit Card.

Payments made by cheque must be previously agreed and may be subject to an administration charge. Cheques should not be sent in regular mail unless sent recorded delivery.

Publication and/or release of work done by Glory Design on behalf of the client, may not take place before cleared funds have been received.

Returned cheques will incur an additional fee of £50 per returned cheque. Glory Design reserves the right to consider an account to be in default in the event of a returned cheque.

Copyrights and Trademarks

The customer declares that it holds the appropriate copyright and/or trademark permissions when supplying text, images and other data to Glory Design for inclusion in the customer’s website or other medium, . The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

Any artwork, images, or text supplied and/or designed by Glory Design on behalf of the customer, will remain the property of Glory Design and/or its suppliers unless otherwise agreed in writing. A licence for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.

The customer may request in writing from Glory Design, the necessary permission to use materials (for which Glory Design holds the copyright) in forms other than for which it was originally supplied, and Glory Design may, at its discretion, grant this and may charge for the additional usage. Such permission must be obtained in writing before any of the aforesaid artwork, images, text, or other data is used.

Any software, code, plugin or other third party material used in a web or digital project remains the property of the creator and any ongoing licence fees or fees for upgrades are the responsibility of the client, not Glory Design.

Should Glory Design, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Glory Design to remove and/or replace the file on the site.

The customer agrees to fully indemnify and hold Glory Design free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.

Alterations and changes

The customer agrees that changes required over and above the estimated work, or in addition to the agreed scope, or where the client makes changes to the supplied copy or changes required to be carried out after acceptance of the draft design, will be liable to a separate charge. 

The customer also agrees that Glory Design holds no responsibility for any amendments made by any third party, before or after a design is published.

Licensing

Any design, copywriting, drawing, idea or code created for the customer by Glory Design, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Glory Design and any of its relevant sub-contractors.

All design work – where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use.

Glory Design will not be held responsible for any and all damages resulting from such claims.

Glory Design is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold Glory Design responsible for any such loss or damage.

Any claim against Glory Design shall be limited to the relevant fee(s) paid by the customer.

Hosting websites

Glory Design offers hosting services through Wix servers. Glory Design does not guarantee continuous service and will accept no liability for loss of service, whatever the cause.

 

Fees due to third party hosting organisations are the responsibility of the client and Glory Design are not liable for their payment, nor for the renewal of domain names, which are the sole responsibility of the customer / domain owner.

Disclaimer

Glory Design reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions.  

General

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Glory Design reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

Acceptance of Terms and Conditions and Quotation

The placement of an order for design and/or any other services offered by Glory Design, by email, verbally or in writing, is deemed to be acceptance of these terms and conditions, which are freely available at www.glorydesign.co.uk.

An estimate validated by the customer’s signature on the estimate or quotation form, or by email, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and Glory Design.

At Glory Design, we take pride in every project and strive to give our customers a great experience. We have excellent historical experience with our past customers providing all aspects f graphic design whether on or offline. If you ave any queries please feel free to contact rebecca@glorydesign.co.uk.

The following Terms  of Use apply to all products and services provided by Glory Design and in the event of any dispute are governed by the laws of England.